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The Account Coordinator reports to the Director of Sales. The position is a non-exempt position. The location of the position is REMOTE.


Overview of Responsibilities


The role of the Account Coordinator may evolve as business needs change. The primary responsibilities of the position include but are not limited to the following:


  • Report production and finalization
  • Sales activity (responding to leads, prospecting, attending sales meetings and calls, etc.)
  • Client onboarding (creation of study guides, import files, location lists, etc.)
  • Form updates
  • User changes
  • Other tasks as assigned
  • Customer service and client retention


The Account Coordinator will work closely with the Coyle team to advance these projects, along with other tasks, and move them to completion. The goal is to immerse the AC in account management and client care initiatives from start to finish.   


*Participation in sales meetings, as determined, required

Recommended Requirements:


  • Proficiency in Excel is a must (advanced skills preferred, e.g. use of VLOOKUP)
  • Any prior experience working with software involving creation of surveys (e.g. Survey Monkey, SurveyGizmo) and/or mystery shopping software (Shopmetrics, Sassie, Prophet) is an added advantage (but not necessary)
  • MS Office capability and experience required
  • Excellent written and communication skills
  • Ability to work independently with minimal supervision

About Coyle Hospitality Group
Coyle Hospitality is a global mystery shopping company with a focus on service and the guest experience. We provide customer experience strategy, mystery shopping, quality assurance, and training to over 350 companies around the world. We are currently in 80+ countries with 32,000+ evaluators worldwide and have facilitated over 200,000 evaluations since 1996. Our areas of expertise include hotels, resorts, restaurants, cruises, spas, timeshares, and other high-touch experiential industries.
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