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Retention Marketing Manager

(Donor Engagement & Retention)

  • A Ray of Hope to the Most Vulnerable Jews Around the World
  • A Resource for Building Bridges of Understanding between Christians and Jews
  • A Commitment to Serving Others as well as Each Other

That’s The Fellowship…and you can be part of our remarkable mission and team!

We help over a million Jews in need each year and could not do so but for the amazing individuals that support The Fellowship.  With this in mind, we must ensure an effective communication strategy with our donors, one that will steward them through a personalized and fulfilling experience.

As the Retention Marketing Manager with our Integrated Fundraising group, you will develop these strategies in collaboration with the director and ensure ongoing methods of evaluating the donor journeys across channels.

Some key areas of focus for this role include:

Strategy:

  • Own the entire donor journey across all channels, develop personalized content strategy to ensure optimal donor engagement from initial contact throughout, in collaboration with the Director and Vice President. Ensure strong paths for the donor to support our mission upon initial entry, the critical first three months, and sustained engagement that will increase the donor’s lifetime value, through improved retention rates and increased giving.
  • Work with Analytics and Integrated Fundraising team members to develop effective strategies for donor retention, including but not limited to: upgrades, recapture, delinquency and renewals.

Operations Management:

  • Manage and execute multi-channel communication streams, with integration of digital and social marketing channels
  • Work with internal departments and external vendor partners to develop content and creative assets to support customized donor journeys.
  • Develop processes for ongoing monitoring and measurement of content effectiveness across our fundraising channels.
  • Ensure processes that impact the donor experience have been established and are functioning with seamless efficacy.
  • Identify opportunities to increase donor engagement with other marketing and giving channels.
  • Consider both budgeting and fundraising impact in all aspects of managing strategies.

Analytics and Reporting:

  • Gain understanding of drivers to donor engagement. Analyze trends such as retention, attrition, cancelation, annual giving, and other key performance indicators that will retain donor and increase their lifetime value through average gift and annual giving amounts.
  • Work in collaboration with the analytics team to establish accurate benchmarks.
  • Stay abreast of and review external data that affect our donor communication strategies and adjust in accordance with strategic fundraising and organizational goals.

Research:

  • Conduct research through donor surveys, focus groups, and internal resources (e.g. donor support team) to obtain feedback on the donor’s experience.
  • Identify areas that require improved service/engagement levels to improve satisfaction rates.

 

As the ideal candidate, you’ll possess these qualities and experience:

  • Bachelor’s degree in Communications, Marketing, Business Administration, or Nonprofit Management or related area or equivalent experience
  • Minimum of 5 years’ experience in donor retention and donor (or customer) relationship management. Experience must include multi-channel direct marketing.
  • Experience working in a matrixed or entrepreneurial work environment. Ability to build consensus among teams and vendor partners to move programs forward. Ability to implement stated strategies effectively
  • Strong project management skills with the ability to manage multiple competing priorities and fast-changing environment. Excellent follow-up skills
  • Sound judgement, analytical, and problem solving skills with the ability to devise strategies and recommendations from appropriate data
  • Excellent written and oral communication skills; strong presentation skills
  • Very detail-oriented and strong time management skills
  • Strong understanding of our donor-base and Christian and Jewish tenets
  • Knowledge of The Fellowship’s programs with the ability to gather a deep understanding of our programs
  • Non-profit experience
  • Intermediate level proficiency in Donor Database Software
  • Intermediate level proficiency in Microsoft Office applications (Word, Excel, Power Point, Outlook)

We offer a friendly, rewarding place to work, great benefits, and an office located in downtown Chicago near public transportation. If your interest has been piqued and your heart touched please submit your cover letter, resume and salary requirements so that your journey in helping others through The Fellowship’s mission can begin.

Thank you for your interest in joining our team. We are an equal opportunity employer. www.ifcj.org

Internal Number: 201
About International Fellowship of Christians and Jews
The International Fellowship of Christians and Jews was founded in 1983 by Rabbi Yechiel Eckstein to promote understanding between Jews and Christians and build broad support for Israel and other shared concerns. Now celebrating over 35 years of lifesaving ministry, our vision is that Jews and Christians will reverse their 2,000-year history of discord and replace it with a relationship marked by dialogue, respect and cooperation. A History of Helping The Fellowship's success has far exceeded expectations. Over the years, we have been leaders in Jewish-Christian relations, building bridges of goodwill that have led to greater understanding and cooperation between members of these two great faiths. We have helped hundreds of thousands of Jews escape poverty and anti-Semitism and return to their biblical homeland, funded humanitarian assistance that has touched the lives of millions of Jews in Israel and around the world, provided life-giving aid to Israel’s victims of war and terror, and much more. About Rabbi Eckstein, Founder and President, IFCJ; Goodwill Ambassador, State of Israel Rabbi Yechiel Z. Eckstein, founder and president of the International Fello...wship of Christians and Jews, has devoted almost 35 years to building bridges of understanding between Christians and Jews and broad support for the State of Israel. He is the leading advocate of religious freedom worldwide.
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