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The Fulfillment Operations Manager (FOM) will be responsible for managing day to day operations of all magazine donor programs from conception through mail date. 

Responsibilities include:

Work with Marketing to review all bulk and test plans for the upcoming year in order to prepare instructions to our third party fulfillment and Lettershop.

  • Set up all mail schedules with the fulfillment vendor to enable the selections of all donor retention campaigns as outlined by Marketing.
  • Use bulk and test plans to set up correct segments as instructed by Marketing to use in the name selection of donors and recipients renewal and billing selections.
  • Provide fulfillment vendor all policy file information (via system update and promotion key set up) to ensure the customer receives the correct start issue, price, premium, term of subscription.
  • Work weekly with the fulfillment vendor to confirm all billing and renewal selections are selected as well as sign of on counts.
  • Work with the lettershop to set up all gift renewal and billing letters as well as provide component materials and inserting instructions.
  • All other related projects and tasks as are assigned and required.

  • Bachelor’s Degree in business and 3+ years marketing and/or operations experience
  • Proficiency in Microsoft Excel, Access, Word, and Outlook or similar electronic mail application
  • Excellent oral and written communications
  • Must have excellent time management and problem solving skills

NOTES:

Additional Salary Information: Competitive with benefits and paid time off
About Guideposts
Guideposts, a nonprofit organization, touches millions of lives every day through products and services that inspire, encourage and uplift. Our magazines, books, and outreach products and services help people connect their faith-filled values to their daily lives. To learn more visit www.guideposts.org/about and check us out on http://www.linkedin.com/company/guideposts
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