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Do you have a passion for making a difference in people’s lives? In their health? Do you believe today’s healthcare brands can do better? If you answered yes to any of these questions, you could be a great fit to become the next Franklin Street account manager. We are making healthcare better, one client at a time and we’re building a team to do just that. The account manager is a mission-critical member of that team.


The primary roles of a Franklin Street Account Manager are: to help move Client projects forward internally, provide on-the-ground support to the Account Planners and Operations team, and to gather and sort necessary documentation for project initiations and wrap-up reports.


The Account Manager will shadow the Account Planners in various day-to-day activities, learning and growing in their knowledge of the Client relationship until the appropriate time to assume more Client-facing responsibility.


Reports To: Account Planning Team



Moving Client Projects Forward

  • Contributes to workload management in cooperation with Franklin Street’s Operations team.

  • Prepares “work orders” to instruct internal team, where appropriate.

  • Reviews Franklin Street’s agency “traffic sheet” ahead of biweekly meetings, and works with the Operations team to resolve discrepancies and roadblocks.

  • Works with Account Planner, Creative Lead, and Operations team to keep client deliverables moving forward on schedule.


Supporting Account Planners

  • Records and distributes notes during regularly scheduled Client calls to internal team.

  • Handles scheduling of Client facing calls, meetings and presentations, where appropriate.

  • Reviews Account Planner’s work for clarity and consistency, where appropriate.

  • Brings either resolution or options to Account Planner’s attention where project roadblocks or challenges are concerned.

  • Gathers necessary information needed by team members including creative, account planners, and operations in order to maintain workflow and schedules


Gathering & Sorting Project Documentation

  • Coordinates with media partners to understand ad specifications and ensure Franklin Street has all necessary information.

  • Maintains documentation of historical, reference, and strategic Client assets on the Franklin Street server.


Client-Facing Responsibilities

  • Delivers status documents and other supporting materials ahead of regularly scheduled calls.

  • Manages Client out of office documentation on Franklin Street calendars.

  • Keeps Account Planner copied on all Client facing communications.

  • After 60 days: stands in as needed to lead status calls.

About Franklin Street Marketing
Franklin Street is a health care brand and marketing consultancy.
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