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Title:Account Manager

Department: Client Partnerships  

Application Deadline:  June 8, 2018

Compensation: $50,000 - 55,000 (Based on experience)

Scheduling Requirements: Full–time (37.5- 40 hours/week)

Location: New York, NY or Washington, DC

Client Partnerships Account Manager


Public Outreach is a professional fundraising agency specializing in face-to-face fundraising.  We’ve been working to build a sustainable charitable sector for the past fifteen years and currently operate in Canada, the United States, and Australia. Besides face-to-face fundraising, we also offer phone and digital fundraising services. We believe in a self-sustaining non-profit sector supported by engaged and passionate monthly donors. Our clients are a wide range of international aid, environmental, health, and social justice charities. Our offices are growing and we’re looking to bring a new member to our leadership team!


We are looking for our next US Client Partnerships Account Manager to find and cultivate positive and lasting client relationships by delivering high quality account management and strategic program development. The Account Manager will cultivate business opportunities, manage client start-up processes and keep clients appraised of the progress of their fundraising campaigns. As a member of the Client Partnerships team, this position will require leadership ability, knowledge of direct marketing and organizational skills to help the team meet divisional goals.


Main tasks and responsibilities

  • Start Up Process
  • Create and facilitate the approval of projections and agreements, providing sales support for each account.
  • Prepare detailed critical paths for campaign delivery, setting appropriate client expectations.
  • Provide project management to campaigns in multiple fundraising offices across United States, overseeing script development, training standards, uniforms and all other fundraising materials.
  • Clearly communicate expectations and requirements to project team members and stakeholders.
  • Gather client requirements and perform cost/benefit analysis of requirements and requests.


  1. Campaign Management
    • Manage testing phase of campaigns, analyze results and recommend solutions and improvements.  Provide recommendations to relevant stakeholders in a timely manner.
    • Ensure that all accounts are accurately tracked for reporting and invoicing purposes
    • Generating reports, including Campaign Proposals, Weekly Progress Reports, and Final Campaign Reports analyzing overall response and volume.
    • Communicate with internal and external stakeholders, including Clients, Fundraising Managers, and Directors on a regular basis  
    • Recommend new processes where needed to improve quality, cost, or client relations.
    • Resolve any issues and solve problems throughout the duration of the project.
  • Management of fundraising material inventory
  1. Summary in Closing
  • Generate end of campaign reports.
  • Develop and communicate recommendations for future campaigns.
  • Collect information on materials inventory and identify where materials should be kept.  Ensure client requests for materials storage are fulfilled.


  1. Business Development
  • Actively participate in the identification of potential clients
  • Approach, solicit and conclude sales with new clients
  • Develop existing partnerships by identifying needs for new fundraising services.
  • Stay on the lookout for new trends and innovations in the Monthly giving sector


What we are looking for:

  • 5-7 years of experience in face-to-face fundraising account management at a US vendor, NGO, or in an equivalent role.
  • Experience in direct marketing
  • Solid understanding of face-to-face business model.
  • Good networking skills and established charity networks.
  • 5 years of strong business development experience and project management.
  • Must have ability to quickly build rapport, trust, and strong relationships with people of all levels both internally & externally.
  • Demonstrated ability to exercise initiative, work independently, and maintain successful professional relationships across distance.
  • Advanced computer skills (Microsoft Office suite, particularly Excel; Google applications).


Requirements for success in this position:

  • Excellent communication and presentation skills (verbal and written)
  • Commitment to delivering high quality customer service
  • Experience managing client expectations against business realities
  • Consistent follow-up applied to project and client deliverables
  • Attention to detail
  • Flexibility and patience; ability to easily adapt to new systems and procedures
  • Demonstrated ability to problem solve when things arise
  • Ability to effectively coordinate multiple tasks and adhere to deadlines
  • Willingness to be a team player and deliver on team goals


We offer:

  • A well rounded individual and family health benefits package
  • Vacation pay and flexible time off
  • Life and disability insurance
  • Potential travel
  • Funding for professional development


Think you have what it takes? APPLY by responding to this posting with a cover letter, a detailed resume, and your available start date. Please title your application “Client Partnerships Account Manager”

If you have any specific questions or concerns please email: .

Unfortunately we cannot respond to phone calls or general inquiries. Applications must be received by Thursday, June 8th, 2018.


Check Us Out!

Instagram: @PublicOutreach

Twitter: @Work2MakeChange


At Public Outreach we work in support of a diverse and equal world. We welcome all diverse peoples into our already eclectic teams. We encourage People of Colour, Indigenous Peoples, Queer/Trans identifying people as well as people with Dis/abilities to APPLY!

Accommodations will be made at the candidate's request during all aspects of the hiring and onboarding process.

About Public Outreach Fundraising
Public Outreach is a fundraising consultancy highly respected in the non-profit sector for our commitment to high quality representation and passion-based fundraising. Our strength is our fundraising staff who are knowledgeable, skilled and professional. Since 2002, our honest, respectful and effective campaigns have transformed our non-profit partners to become self-sustainable.
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