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SwissPens Corporation is looking for an Internal Sales Support 

who wants to work and improve in a small sales structure with an exciting growth challenge

Job Description:

The Internal Sales Support role has daily contact, both by phone and in writing, with customers and sales team, to provide sales support and a high level of customer service: 

  • advising clients on all aspects of the ordering details, procedures and terms and assist with proposals, quotes, and shipping catalogs and samples  
  • processing requests, offers, orders, and invoice customers form Company’s database 
  • monitoring delivery times and deadlines 
  • tracking and reporting daily activity in the CRM system and database
  • working in close contact daily with National Sales Manager, Business Development Manager based in US and operations, back office staff based in Switzerland’s headquarter

Main Responsibilities:

  • Answering customer requests via phone and email
  • Ordering, invoicing and shipping administration
  • Managing delivery times and deadlines
  • Processing requests and quotations
  • Supporting sales team
  • Digital visual creation for layout proposal
  • Database and CRM management
  • Mailing activities
  • Follow up with client contacts and prospects
  • Assistance at some regional trade shows (travel requirements up to 15%)

Requirements:

  • High School Diploma or GED required, some upper education preferred
  • One year sales experience or some level of customer service experience
  • Experience of the promotional products industry is not essential, but would be an advantage
  • Excellent written and verbal/ phone communication skills 
  • Customer Service focused
  • Initiative and self-direction in completing the daily tasks 
  • Enjoyment a fast-paced environment and moving quickly from one job to the next
  • Work both independently and in team with sales managers and colleagues based in Switzerland
  • Familiar with the MS Office package (experience with SAP, QuickBooks and Adobe Illustrator is a plus)
  • Graphics experience helpful 
  • Valid driver’s license

NOTES:

Additional Salary Information: Medical Plan, dental, vision and disability benefits 401(k) Plan with Company match
About SWISSPENS CORP
SwissPens Corporation is the official supplier of the two brands of promotional pens that represent Swiss experience and quality: Premec and Prodir. These two Swiss brands have been world leaders in the production of writing systems for over 50 years and offer the highest quality products thanks to the integrated production of all components. At the production plants in the Swiss region of Ticino,... Premec and Prodir experts constantly carry out research on the most suitable raw materials and the most innovative assembly and personalization systems. SwissPens is proud to be able to represent the excellence of Swiss manufacturing in the US and offers a variety of items ready to be customized and delivered throughout the Country. SwissPens is also a member of the main American associations as PPAI, ASI, SAGE, UPIC. www.swisspens.us
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